Returns and exchanges

OEMRecycler is a marketplace built from independent salvage yards across North America. How a return is handled depends on how you paid and which seller you bought from — but the platform sets the floor every seller has to meet.

🛒 How returns work on a marketplace

Each seller has their own terms. Exact processing times, return shipping arrangements and refund handling are shown on the listing or in the seller's profile.

As the platform, we require every seller to accept a return or exchange within 30 days of delivery, subject to a 20% restocking fee. A seller can be more generous than that, never stricter.

🛡️ Paid through the site

🔒

Buyer protection: when the order is paid at the OEMRecycler checkout, the platform is a party to the deal and stands behind it.

⏱️

Funds are held: the seller is not paid out for 30 days after the part reaches you — the money is still with the platform while your return window is open.

💳

Refunds we can actually make: if the part does not fit or does not match the listing, and none of the exclusions below apply, we refund you directly.

🤝 Paid directly to the seller

📋

The seller's terms apply: for bank transfers, cash at pickup or cash on delivery collected by the yard, the return runs under that yard's own policy.

⚖️

We still step in: if a seller refuses a legitimate return, contact support — we review the case and press for a fair resolution.

⚠️

The limit of what we can do: we can only refund money that went through OEMRecycler. On a direct payment we cannot force the money back, but we can suspend the seller from the platform.

📝 How to start a return

1️⃣

Contact the seller: reach out to the yard you bought from and tell them what is wrong with the part.

2️⃣

Document the problem: for a faulty part the seller may ask for photos, video, or a written diagnosis from the shop that installed it.

3️⃣

Ship the part back: return shipping is arranged and paid according to that seller's policy. Do not ship a return with charges due on delivery — it will be refused.

4️⃣

Get your refund: once the part is back and inspected, the refund is issued less the 20% restocking fee.

❌ When a used part cannot be returned

🚫

Yard markings removed: the paint marks, tags or seals the seller put on the part have been cleaned off, worn away or damaged.

🔧

The part was opened up: disassembled, modified or repaired by the buyer without the seller's agreement.

💥

Damage after delivery: the part was damaged by incorrect installation, a collision, or careless use.

⏳

Past the window: more than 30 days have passed since the part was delivered.

Any warranty or refund on OEMRecycler covers the part itself. It does not cover labor, diagnostic time, towing, rental vehicles, lost income or any other consequential cost of fitting or removing a part. Sellers may decline a return where the part was damaged by the buyer, or where the listing states the item is sold as-is.

If you cannot resolve a return with a seller on this platform, contact OEMRecycler support and we will take it from there.